Introducing the HomeAway Rent With Confidence Guarantee

HomeAway and its community of websites are committed to providing both homeowners and travelers the safest internet marketplaces for listing and inquiring about vacation rentals. Although all internet transactions carry some degree of risk, we don't want you to have to worry about listings on HomeAway sites. We want you to rent with confidence each time you inquire about and ultimately book a vacation rental using one of our sites, so HomeAway now offers what we believe is the leading vacation rental guarantee in the industry. The HomeAway Rent with Confidence Guarantee provides travelers protection (and peace of mind) by guaranteeing up to $5,000 of a traveler's payment in the event the listing is determined not to be legitimate in accordance with our policy. To take advantage of this guarantee, register your trip today and Rent with Confidence!

What is the HomeAway Rent With Confidence Guarantee?

When you register your qualified trip, HomeAway guarantees all unrefunded payments made to the property owner up to $5,000. In the event that a listing is determined not to be legitimate in accordance with our policy, we'll reimburse you for actual amounts paid by you to the owner (up to $5,000).
And, if after registration of your rental we learn that a listing is not legitimate, we'll contact you and use reasonable efforts to assist you in finding alternative accommodations.

How much does it cost?

The HomeAway Rent with Confidence Guarantee is FREE! Just register your trip and rent with confidence.

How do I qualify? Follow three simple steps:

Inquire about and book a vacation rental through a HomeAway website.
Register your trip online with HomeAway within 7 days of completing your booking with the owner by providing us some details about your trip including the property ID, travel dates and the amount you paid the owner. Please remember, you must register your trip online — our customer service team is not able to accept registrations over the phone.
Relax and Rent with Confidence knowing the world's most complete marketplace of vacation rental properties, representing more than 200,000 vacation rental homes in more than 90 countries, is guaranteeing the listing.

For complete details about the HomeAway Rent with Confidence Guarantee, please review the Rent with Confidence Guarantee Terms and Conditions, or email us your questions anytime at rentwithconfidence@homeaway.com.